Privacy policy for senavosiva.com

Your privacy and data protection are our priorities.

Introduction to your privacy

This policy explains how senavosiva.com collects, uses, and protects your personal information. We operate in accordance with Australian privacy laws and the Australian Privacy Principles (APPs).

By using our services, you consent to our collection and use of your information as outlined in this policy. We take steps to protect your privacy and personal data at all times.

Information we collect

We collect information you provide directly and data generated automatically during your use of our services.

Information you provide

  • • Full name and contact details (such as email address)
  • • Enquiry details or messages you send us
  • • Subscription and billing information
  • • Feedback or survey responses you choose to provide
  • • Other information you share during consultations

Information collected automatically

  • • Device and browser information
  • • IP address and location data
  • • Website usage and page visits
  • • Cookie preferences and settings
  • • Interaction logs with our support team

How we use your information

Your information helps us provide, improve, and personalise our services, and communicate with you as needed.

  • • To manage your subscription and payment
  • • To communicate about your enquiries
  • • To personalise your experience
  • • To improve service quality and security
  • • To comply with legal obligations
  • • To analyse service usage trends
  • • To respond to feedback and support requests

Our commitment: We do not sell your information to third parties and use it only as needed to deliver our services.

Who we share data with

We may share data with trusted service providers who assist in operating our website and processing payments, under confidentiality agreements.

Service providers

These partners support our operations and are required to manage your data securely and lawfully.

Legal obligations

We may disclose information if required by law, regulation, or court order.

Anonymous statistics

Non-identifiable information may be used for analytics and reporting.

Your rights and choices

You have rights to access, correct, or request deletion of your personal data, subject to legal requirements.

  • • Request access to your data at any time
  • • Request correction of inaccurate data
  • • Ask us to delete your data
  • • Request a copy of your data
  • • Object to certain data uses
  • • Limit certain types of processing

To exercise your rights or ask questions, contact our support team using the details below.

How we protect your data

Your data is protected with industry-standard technical and organisational measures.

Technical safeguards

  • • Encryption of data in transit and storage
  • • Secure server infrastructure
  • • Regular security audits
  • • Multi-factor authentication

Organisational safeguards

  • • Staff training on data protection
  • • Access controls for sensitive data
  • • Confidentiality agreements with vendors
  • • Incident response protocols

How long we retain data

We retain personal data only as long as necessary for service delivery or legal obligations.

  • • Account data retained while active
  • • Service usage data retained as needed
  • • Communication records retained for support
  • • Payment records retained per law
  • • Marketing preferences retained as needed

Data is deleted or anonymised when no longer required.

International data transfers

If data is transferred outside Australia, we ensure appropriate safeguards are in place.

  • • Use of trusted partners
  • • Data protection agreements
  • • Compliance with APPs
  • • User consent where required

Cookies and tracking

Cookies help us operate and improve our website. You may adjust preferences in your browser settings.

Cookie types we use

  • • Required for site operation
  • • Analyse website performance
  • • Remember your choices
  • • Enable site features

You can disable cookies, but some features may be unavailable.

Changes to this policy

We may update this policy to reflect changes in law or our practices. Material changes will be communicated.

  • • Website announcement
  • • Email notification
  • • Policy update notice
  • • Direct communication if required

Please review this page periodically for updates.

Contact us about privacy

Questions or requests? Reach out to our privacy team.

senavosiva

17 Gould Road, Herston, QLD 4006 Australia

Phone: +61 2 3913 6869

Email: content@senavosiva.com

Policy last updated September 2, 2025

Effective from September 2, 2025